Agency Grow LLC provides digital marketing services, consulting, website and e-commerce solutions, digital products, software licenses, educational resources, and related services.
Fair rules based on project milestones and work delivery.
Ad budget spent on Meta/Google/TikTok is non-refundable by agency.
Full coverage for defective files, key issues, or errors.
Official refund requests reviewed quickly and professionally.
By purchasing or using any Service, Product, Subscription, Course, Software License, or other offering from Agency Grow LLC (“Agency Grow,” “we,” “us,” or “our”), you acknowledge and agree to the terms of this Refund, Cancellation & Returns Policy.
This Policy should be read together with our Terms & Conditions, applicable Order/Invoice, Service Agreement, Statement of Work (“SOW”), and any other written agreement applicable to your purchase.
Agency Grow does not apply a single refund rule to every product or service. Refund and cancellation eligibility depends on the nature of the purchase, whether work or delivery has begun, the applicable agreement, and any applicable law or payment-provider requirements.
Because certain Agency Grow services involve time, labor, strategy, custom work, third-party expenses, or immediate digital delivery, some purchases may become non-refundable once the applicable work or delivery has begun.
• Mandatory Consumer Laws: Nothing in this Policy is intended to waive, limit, or exclude any rights that a customer may have under applicable consumer protection laws or other mandatory laws.
• Written Agreements: Where a customer has entered into a separate written Agreement, SOW, Proposal, Order Form, or Contract containing specific refund or cancellation terms, those terms will control for the applicable Service.
Agency Grow provides professional services including Meta/Facebook Ads, Google Ads, TikTok Ads, Instagram Advertising, YouTube Advertising, Performance Marketing, Lead Generation, Conversion Tracking, Campaign Management, Marketing Strategy, and Advertising Consulting.
If a customer requests cancellation before substantive work has started, a refund may be considered, subject to:
Once work has started, fees relating to work already performed are generally non-refundable. This covers:
Service Remediation: If Agency Grow materially fails to deliver an agreed Service, we may, depending on the circumstances: (1) Correct or complete the affected work; (2) Provide a replacement service; (3) Provide a service credit; or (4) Consider a partial refund for the portion not delivered.
Customer advertising spend is completely separate from Agency Grow's service fees. Agency Grow does not treat advertising spend as its own revenue or service fee.
Platform Spend is Non-Refundable by Agency: Advertising budget that has already been spent, charged, or otherwise used by an advertising platform (including Meta, Google, TikTok, YouTube, and other third-party networks) is not refundable by Agency Grow.
Any unused advertising balance or credit remains subject to the applicable advertising platform's own refund, credit, and account policies. Agency Grow is not responsible for refunding advertising funds that have already been charged or retained by a third-party advertising platform.
Unless a written Agreement expressly provides otherwise, Agency Grow does not guarantee specific marketing or financial results, including guarantees of:
Marketing performance depends on numerous external factors beyond Agency Grow's control (market conditions, competition, client product/offer quality, pricing, website UX, audience behavior, and platform policies). Therefore, failure to achieve an expected marketing result does not by itself create a right to a refund unless a specific written guarantee applies.
Consulting services include business consulting, marketing consulting, advertising consulting, strategy sessions, website & e-commerce consulting, and digital advisory.
Website development, landing pages, e-commerce stores, custom code, and theme customizations are typically completed through defined milestones and project stages.
• Before a Project Begins: Cancellation prior to substantive work starting may be eligible for a refund, minus any initial administrative/intake costs incurred.
• After a Stage Begins: Payment for work already performed (research, design, coding, configuration, content setup, testing) is generally non-refundable.
• Early Termination: A final settlement will be calculated based on completed work and committed resources. Unstarted future milestones may be refundable where permitted by agreement.
Customers may request cancellation of a Monthly Retainer or Subscription at any time from their account or by notifying Agency Grow.
Includes website themes, templates, plugins, software tools, digital assets, and downloadable resources.
Once delivered, downloaded, or activated, products are generally non-refundable. However, a refund or replacement is granted if:
Activation codes, license keys, and API credentials are non-refundable once delivered, revealed, or redeemed.
A replacement or refund will be promptly issued if:
Downloadable PDFs, marketing blueprints, and digital educational resources are non-refundable once accessed. Corrupted or inaccessible files will be replaced immediately.
Eligible courses qualify for a refund within 7 days of purchase if no more than 20% of the content has been watched/accessed and substantial materials have not been downloaded.
If physical goods or printed books arrive damaged, defective, or incorrect, notify us within 7 days of delivery with photos/videos for a free replacement or full refund.
If an accidental duplicate payment is made for the same transaction, contact us immediately. After verification, Agency Grow will promptly refund the duplicate or excess transaction.
Third-party fees (hosting, domains, software plugins, platform subscriptions, and ads) incurred on your behalf are bound by the respective third party's policies and are not reimbursable by Agency Grow.
Refund, cancellation, or return requests must be submitted through an official Agency Grow support channel. Please follow these simple steps:
Include your Order/Invoice #, Transaction ID, purchase email, and reason with screenshots or error logs.
Our team reviews requests within 2–5 business days and notifies you of the approval or resolution.
Approved refunds are issued back to the original payment method (Card payment → Original card; Bank payment → Applicable bank account; Payment gateway → Original gateway). Time to reflect depends on card networks and financial institutions.
Where legally permitted, non-refundable transaction fees already charged by payment gateways/banks may be deducted from the refunded amount unless mandatory consumer law requires otherwise.
Government-imposed taxes, sales tax, or VAT are handled in accordance with prevailing statutory tax regulations and tax authority rules.
Customers are strongly encouraged to contact Agency Grow support first to address any billing or delivery concern amicably before filing a dispute.
If an external chargeback or dispute is filed, Agency Grow provides full transaction evidence to the payment gateway and financial institution, including: invoice, signed SOW, acceptance logs, download records, delivery timestamps, and communication transcripts.
Agency Grow logs customer consent timestamps, policy versions, and technical delivery records at checkout to safeguard transparent merchant-customer agreements and resolve disputes.
Abusive requests (e.g. downloading assets and requesting refunds, intentional reversals after service delivery, or repeated duplicate claims) will be denied and reported to relevant payment risk networks.
Agency Grow evaluates genuine exceptional cases (severe technical failures, wrong delivery, material interruptions) on a compassionate, case-by-case basis.
Mandatory statutory rights guaranteed under applicable consumer protection, e-commerce, or commerce laws remain fully respected and shall supersede conflicting policy terms where required.
Payments via Stripe, PayPal, Cards, Bank Transfers, ACH, and regional gateways are also subject to respective gateway terms and card-network operating regulations.
Explicit refund, milestone, or cancellation terms agreed in a signed custom Contract, SOW, or Proposal will govern that specific engagement.
We may update this policy periodically. Revisions will be published on our site with updated dates. The policy active at time of purchase governs that order.
For questions regarding refunds, cancellations, returns, payments, or this Policy, please contact Agency Grow:
Company
Agency Grow LLC
Digital Marketing & Consulting
Official Website
agencygrow.click ↗Support Email
info@agencygrow.clickBD Phone / WhatsApp
+8801768894452India Phone
+91 6003123061BD Head Office (Bangladesh)
Shoilpik Peradaise, Shonalibagh, Mogbazar, Dhaka
Branch Office (India)
DMCH ROAD JHAGRARPAR, ASSAM ,DIST DHUBRI, PIN 783325
U.S. Mailing Address
30 N Gould St, Ste R
Sheridan, WY 82801, USA
Our team is here to assist you with onboarding, campaign setups, license troubleshooting, or billing verification.